Order preparation
After your order is placed, please allow 1–2 days for order preparation. During this stage, we organize the order details and prepare the items for dispatch.
The preparation estimate begins after the order has been successfully submitted. If we need to clarify an order detail, this may affect when preparation can begin.
Transit time
Once the order has been dispatched, transit typically takes 7–10 days. Transit time begins when the package leaves the facility and enters the carrier network.
The available shipping option and any applicable cost are shown at checkout based on the order and delivery destination.
Final delivery stage
After the package reaches the local delivery stage, please allow an additional 1–2 days for delivery to the address provided at checkout.
Combining preparation, transit and final delivery gives an estimated total of 9–14 days. These are estimates rather than guaranteed delivery dates.
Shipping rates and options
Shipping rates and available options are displayed at checkout before payment is completed. They may vary depending on the delivery destination, order details and options available for that order.
Please review the selected shipping option, delivery address, currency and final order total before placing your order.
Tracking your order
When tracking information is available, it may be included in your shipping confirmation or order-status details after dispatch. Tracking updates can take some time to appear after a package enters the carrier network.
If your tracking link has not updated, please allow time for the carrier to scan the shipment. If you still need help, contact us with your order number.
Delays, address changes and delivery issues
Delivery estimates can be affected by carrier volume, weather, customs or other events outside our control. If an order is delayed, the latest carrier update is usually the most current information available.
- Contact us as soon as possible if your delivery address needs to be corrected.
- Address changes cannot be guaranteed after preparation or dispatch has started.
- If a package arrives damaged, appears missing or is not what you ordered, contact us with your order details.
- Keep your order confirmation and tracking details available when asking for help.
Questions about shipping?
Email us at support@zovlix.us and include your order number, delivery address details and tracking information if available.
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