REFUND & RETURNS

Returns made clear

We want you to understand your options before placing an order. This policy explains when you can request a return, what happens next and how eligible refunds are handled at Zovlix.

Last updated: September 3, 2026

Customer reviewing an online order
30 daysto request a return after delivery
Case by casereturn shipping is reviewed based on the situation
Original paymenteligible refunds are sent back to the original method
01

Return window

You can request a return within 30 days after the order is delivered. Please contact us as soon as you decide that you would like to return an item so we can review the order and explain the next steps.

The return window is measured from delivery. Requests received after this period may not be eligible unless another rule applies or local law provides otherwise.

02

Return eligibility

Opened items may still be considered when they include all parts, accessories and items supplied with the order. Returned products will be reviewed before a refund is approved.

  • Include the order details so we can identify the purchase.
  • Keep included accessories, components and packaging where possible.
  • Tell us why you would like to return the item.
  • Some products may have different requirements because of their type, condition or applicable law.
03

How to start a return

  1. Contact us: Send your order details and explain which item you would like to return.
  2. Wait for instructions: We will review the request and confirm whether the return can proceed.
  3. Send the item: Follow the return instructions and include required parts and accessories.
04

Refunds

Once an eligible return has been received and reviewed, an approved refund is issued to the original payment method. The time for funds to appear can depend on the payment provider or financial institution.

We will communicate the outcome of the return review.

05

Damaged, faulty or incorrect items

If an item arrives damaged, faulty or different from what you ordered, contact us promptly with your order details and a description of the issue. Photos may help us review the situation.

These cases are reviewed separately from a change-of-mind return, and return-shipping arrangements may depend on the reason.

06

Order cancellations

If you need to cancel an order, contact us as soon as possible with your order details. Cancellation requests depend on order status, so we cannot promise that a request can be completed after processing or dispatch has started.

07

Questions about a return?

When contacting us, include your order number, the item involved and a short explanation of what you need help with.

Email us at support@zovlix.us and include your order number, the item involved and a short explanation of what you need help with.

Email support@zovlix.us
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